Hi John. We’re very sorry to hear about your experience at Otterburn. Our mission is to make every day better for the people we support, and we’re sad to hear that you don’t feel like this was achieved at Otterburn. It is very unusual for us to receive negative feedback, so we would be happy to discuss the specifics of what you have written about your experience of the home in more detail. Please get in touch with Mark Rushton, Regional Director of Operations, on mrushton@exemplarhc.com.