Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.<br>Food waste trolleys are never left unattended in the home. On the occasion you are referring to, the lift was called by a team member on the ground floor without realising that a carer upstairs was moving the trolleys into the lift. <br>If there is anything you would like to speak about in more detail, please do not hesitate to reach out to us at the home.