Thank you for your feedback and we are sorry that you didn’t feel able to raise this at the time, as this would have given us the opportunity to discuss your concerns in detail and provide reassurance. We would like to confirm that your aunt’s catheter bag is managed by the district nurse team, and they have prescribed her a long tube bag. Residents’ dignity is an absolute priority to us and so we have requested that for the next delivery these are a shorter tube to allow the catheter to be worn more discreetly under the skirt. We have tried applying a catheter sock, however, your aunt requested this was removed and for her best interests the bag is now secured by leg straps. <br>Music is often played in the suite lounges as it creates a relaxing environment for residents and helps to evoke reminiscence, movement, and communication. The music should be played at a reasonable level and this is monitored by the care team. On rare occasions, residents do turn the music up, and colleagues do return it to a more acceptable level so everyone can enjoy it. All visits are currently taking place in residents’ rooms only and so the music playing in communal areas should not be a disturbance to these visits.<br>If you would like to discuss this further, please do contact the home manager.