Thank you for completing this review. We are pleased that overall you and your wife were happy with the service provided at Tyspane however we note that in some areas you have not given us the full 5 stars. Rest assured your review will be scrutinized by the management team who will work on the parts of the service you have highlighted.  We always strive to ensure that our residents are treated with respect and dignity and this was reflected in your review.  Many thanks