Thank you for your review. My team acted quickly in providing a fan due to the temperature in the room. Another room was reserved on the ground floor for your mum once isolation was completed. On discharge from hospital, it was noted that medication was missing. This was ordered immediately. Whilst in isolation your mum had a daily visit from the companionship team. She was also accompanied into the garden every day which she enjoyed. Her individual preference was large print books which were sourced. Once isolation ended your mum was a regular attendee to activities. She enjoyed group activities such as armchair dance. She also enjoyed a minibus trip out. She loved the garden and spent lots of time outside. She also enjoyed her meals in the dining room with the company of others. I remain proud of my Outstanding rating with CQC and the work my team do to meet the needs of all of our residents.