Thank you for your feedback. Firstly we would like to thank you for your kind words regarding certain aspects of your stay and I am sorry to hear your experiences with Friston House did not always meet your expectations. I’m aware you had raised particular preferences when you first moved in and we had made a concerted effort to fulfil your requests during your stay with us and it was my understanding the concern you raised was looked into, discussed and resolved with yourself at the time. If you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to have your feedback and where possible, implement any improvements to our services going forward. Please feel free to contact me or a member of our team via phone 01634 403556 or email: Friston@barchester.com. <br><br>Kind Regards, <br>The General Manager, Friston House