Wow, that is really lovely to hear, thank you.  <br>At Nellsar we pride ourselves on ensuring that all staff, across all roles, and in all homes receive the very best level of training we can provide, but the bit we cannot train people to be is kind, respectful, compassionate and caring, therefore this is something we check carefully when interviewing to ensure the people we plan to employ can demonstrate these skills and values. When we receive feedback from families such as yours it is confirmation that we are doing it right.<br>We think we have an amazing staff team and thank you for your comments, we will be sure to share them with the staff.