We are not able to respond in detail to this review because we have a duty to protect the confidentiality of our residents and their families.
We would however like to take this opportunity to remind the person who has left this review that all care homes and staff have a responsibility to respect residents' wishes, ensure their safety, and to comply with legal orders, such as Powers of Attorney.
The wellbeing of our residents is our top priority and we take pride in the relationships that we form with their families and loved ones during our residents' time with us.