How sad we were to receive your review. Unfortunately, as discussed previously with yourself and the social worker at various times during your husbands stay, the issues you highlight are part of the behavioural aspects of your husband's dementia. They were heightened on the day of his discharge from Marsh House as he refused any staff to go into him and deliver any care or clean. The ‘rubbish’ and urine on the floor are of course part of the wider challenge of his particular care needs. <br>I wish to reassure you that the Home Manager has confirmed that the OT referral was completed via the GP at the time and the social worker has since followed this up, but there a waiting list of 6-8 weeks.  Kind regards.