Hi Tara, thank you for your review. We are sorry to hear that you seem unhappy with aspects of the home, although you have not been at all specific about what it is that you do not like. We are aware that you have not visited your aunt here at Willows recently, but are more than happy to meet with you and discuss these in confidence with you next time you visit. You may prefer to make an appointment, so please feel free to call me.