Thank you for your feedback, it is valued and instrumental in how we better ourselves as a home. Upon review of the information supplied a team meeting was held with staff, documentation reviewed and evidence gathered in relation to the events that you highlighted. I can confirm that any requests made by our Resident regarding using the bed pan, were adhered to in a timely manner and staff are working efficiently to ensure our Resident is kept comfortable. Our Weekend Manager was also aware of the situation and ensured that our Resident’s requests were adhered to in a timely manner. I have met with the family on more than four occasions to discuss concerns raised and with staff to discuss our Resident’s needs, these were also discussed with the Local Authority and the CQC. There have been odd occasions whereby requests from our Resident could not be fulfilled at that very moment, due to other Residents’ needs, however, we always ensure that requests are fulfilled within realistic timeframes, or sooner.