We are saddened that your mother has moved. We feel we did our utmost to care and support her and there are some areas I need to respond to. The staffing levels at Woodlands are consistent through the week and any staff turnover was due to personal reasons.  We are not allowed to administer vaccines, all residents were vaccinated before your mother left.  Some of your requests we felt wouldn’t be in your mother’s best interests but we have always consulted with you. Her weight remained stable at Woodlands and we offered her smaller portions of food through the day and night which she preferred, always something she enjoyed.  She did sleep for long periods but she was awake for a long periods.  So as not to disturb her she did sometimes sleep fully clothed in bed but she was always comfortable. I understand how disappointing it was when she was asleep when you visited and I appreciate you didn't always get to see her interacting with people and enjoying walks with staff.