Gill, we shared your review with the staff and would like to reciprocate with our collective response. Firstly, we were overwhelmed by your touching remarks and insightful assessment of our care and facilities. To be given an opportunity to care for your mother was a privilege and later to care for your father was an honour indeed. We hope that we discharged our care to their satisfaction. The team has been together for many years and accumulated a lot of 'care miles' which has been the front and centre of our service. Your parents were a special couple, loving towards each other and endearing towards the staff.  Dad's discourse on theosophical matters will live long in our memories. Gill, your constant support from afar was much appreciated and it was an affirmation of the work, dedication and untiring efforts of our team which has been exemplary over 3 decades. Finally, we thank you and wish you a fulfilling future with many happy memories of your parents.