Thank you for your review in which you have raised some concerns. <br>Firstly, our condolences to you and the family on the passing away of your mother. All new staff have been fully vetted to ensure they are able to give the highest level of person-centred care to our residents. Staff are continually trained to ensure they are kept abreast of the latest regulations and requirements. We have implemented an electronic care planning system since the beginning of 2020, which has led to improved and more detailed record keeping. Care plans are audited on a regular basis, both internally by the Nurses and by external auditors who monitor the Care Home, any discrepancies are immediately reviewed. Through a stringent auditing tool, we ensure that the Care Home is kept to the highest cleanliness standards. There is a daily cleaning schedule in place at the Home and we have also reviewed the data to identify any significant periods of time with regards to your mum’s room not being cleaned.