The service user came to the home for one week’s respite because her care package has broken down but stayed for four weeks. The service user has three daughters and two sons and she lives in her house with one of the sons. <br>I would like to thank them for taking the time to bring their experiences to our attention. Whilst caring for our service users we strive to provide outstanding quality of care. If we get it wrong we hold our hands up and put it right. We are sorry that they feel the experiences within our establishment did not meet their expectations. This was given thorough investigation and communicated outcomes and lesson learned to the regulatory body Care Quality Commission (CQC).<br>It appears similar complaints have been made against other establishments. <br>We work with friends and families to provide care and support to their loved ones and as such the home has received many good reviews.