Thank you for taking the time to share your thoughts on your experiences of your relative’s rehabilitation at West Heath House. We appreciate all feedback and review this thoroughly as a team to ensure we optimally care for the people we support and enhance their recovery journeys. We acknowledge that lockdown was a very difficult time for everyone but as a company we had to follow Government guidance around visiting to ensure the safety and well-being of the vulnerable people we support, however, we are sorry to hear that you had some negative experiences whilst your relative was in our care. Since your relative’s stay in our care, we have had significant changes. We have now being rated as good by CQC and receiving positive feedback. We would welcome the opportunity to talk to you further about your experience so as to learn how things could have been more positive for you and your relative – please call 01214590909 if you would be willing to meet with them to talk further.