When I spoke to your Gran she told us that she was happy at Woodlands but wished to move to be closer to her daughter.  She had lost some friends recently which left her feeling lonely and in low mood which I understood and sympathised with. We worked hard to support her and so I was surprised and saddened at your comments, I wanted to respond. Staffing is reviewed regularly and relates to the needs of the residents. Any recent staff turnover was due to personal reasons, I am not aware of anyone feeling underappreciated.  We have never had a  “Medication license”. We are a nursing home but your Gran was a residential funded resident and we are legally required to refer to district nurses to administer certain medication and manage dressings.  The specially adapted minibus was not used throughout the pandemic and depreciated. As restrictions have eased a new bus has been delivered to the home.<br>I hope this helps to allay any concerns and I am happy to discuss further.