Thank you for taking the time to fill out a comment card, we are always willing to listen to feedback and work on areas to improve our service.<br>It's such a shame and disappointing that you did not express your views about the home whilst your friend was being cared for by the team, as we promote an open and transparent culture, receiving good feedback throughout the four years we cared for them until the end of her life, providing enhanced care, equipment and support.<br>You said you were relieved she was able to remain at Generals Meadow.<br>To address your inaccurate assumptions made from infrequent visits.<br>-The missing item was investigated, and you were satisfied with the outcome.<br>-Two staff from 28 have moved on to other careers in the last 12 months.<br>-Our food hygiene rating is 5/5, comments from the latest resident meeting were very complimentary about the food where we serve home cooked meals, made from scratch.<br>I will attempt to contact you to discuss this feedback.