Thank you for taking the time to write. I am grateful for your feedback and would like to take this opportunity to apologise that you felt standards were not up to your expectation. Please be assured that all feedback is held in the highest regard and with the utmost importance. <br>Contact with immediate family members has been ongoing, which has resulted in positive communication taking place and the issues of concern have been discussed in detail and addressed accordingly, with the exception of one item of equipment which is currently being sourced.<br><br>Our new General Manager and highly experienced Memory Care lead are working closely with your family members to ensure that they receive the very best, unique care and enjoy the rich and fulfilling lifestyle Fernhill House has always been known for. <br><br>Thank you again for providing the above, please do not hesitate to contact myself or Fernhill House's new General Manager at any point. <br><br>Kind regards