Thank you for your feedback. We’re grateful for your positive comments about our colleagues and we are pleased your mother felt welcome during her respite stay. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. We do continually reassess resident’s needs, and it is regrettable that due to the change in your mother’s care needs and her requiring a higher level of one-to-one support, we were no longer able to care for her at Kingsleigh. We do appreciate your feedback and we are sorry that your expectations have not been met on this occasion.