Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel visiting arrangements have not been satisfactory. We have a robust system in place to provide supportive family visiting for your loved one. To assist with this, we can offer to enroll you on the weekly PCR home testing regime and you can be registered as an essential caregiver. This allows room visiting on a one-to-one basis providing your test is negative and you are wearing PPE the home will provide you with on each booked visit. Room visits do still need to be booked via each unit so that we can monitor and track activity to ensure your loved one is aware of your visit. Set time restrictions will not be enforced only reviewed and discussed at the time of booking. We hope this provides you with the assurance you seek. Of course, you are welcome to contact the Home Manager should you require any further assistance with this matter.