Dear Debbie
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your mothers care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss your mum very much, we will also miss all the family. We do hope that you will visit us at the home in the future.
Please accept, once again, our condolences on your loss.
David and the team