Thank you so much for your review and your high ratings of our home's services. We're glad to hear you would highly recommend us to others. We're happy to say we continue to be fully staffed here, and always love to hear when our genuine and compassionate care is appreciated. I think there is some misunderstanding, as we have never been, nor are we, owned by the Eastbourne based company which you have identified, but a small family run business. Our Proprietor began as a nurse herself and even now in her 70s, continues to train staff and play a key role along with her family in her running of our small group of homes. We will take on your points for improvement and please feel free to contact us if you need to.