Thank you for your feedback about our home and your kind comments about our team. We understand that communicating regularly with loved ones is incredibly important, so can only apologise that you had trouble with this. In the past 18 months, the home has purchased two additional mobile phones specifically for relatives, as well as set up a private Facebook group to ensure that families could still communicate with their loved ones on a regular basis. Now that families are able to visit the home again, we hope that any communication issues have been resolved. However, if you are still experiencing any issues, please contact the Home Manager directly so we can find a solution. Thank you again.