I am extremely sorry and concerned by your feedback about your mother's stay at The Chase. As the operations manager with overall responsibility for The Chase, I take all feedback very seriously. I have established from our records that all CHC and appeal documents were transferred on time and I can assure you that all of our visiting restrictions follow Public Health England and local government guidelines to the letter.  I am nevertheless keen to hear and discuss with you any outstanding concerns you may have and I would be grateful if you could call me on 01923 232307.