Thank you for taking the time to review our service, your feedback is invaluable to us. We would like to confirm that the suite has always had safe staffing levels that are meeting the needs of the dependency of the suite, which are assessed and reviewed on a regular basis. This consists of a stable core of staff, who are supported by agency staff (who remain the same to ensure consistency) whilst the home goes through safe recruitment. Due to the fact the staff are on different shift patterns, it may appear like there are different staff on at times. Best wishes, Dionne.