Thank you for your comments about Alexandra Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, so do apologise for any difficulty when visiting. At this current time, all visitors are to present a negative Lateral Flow Test prior to entering the home, so if this test is completed at the home, there can be a short wait time for your result. If you would like to discuss any problems directly, please reach out to us at the home so we can find a solution. Thank you again.