It is saddening to receive a review like this and of course we are disappointed to hear of your dissatisfaction with the service at the time your loved one lived here. As the new Home Manager of the Ashton, I unfortunately never had the opportunity to meet you or your relative.  The Ashton has a brand new management team and structure in place and we would like to reassure you that our residents needs are paramount and we have a commitment to ensuring person-centred care. If you would like to discuss any of the issues you raised in your review, please do not hesitate to contact the management team at the home directly.