Our aim is to provide the highest standards of person-centred care and to ensure the safety and wellbeing of our residents, and our staff work extremely hard and long hours in what can sometimes be a challenging environment. It is disappointing that your recent experience did not meet your expectation, but all matters will be investigated, and we will continually look at what changes we can make to improve what we do. Should you wish to discuss further, please, contact Tincy Thomas the Home Manager at Magnolia House.