Thank you for taking the time to leave us a positive review. We are glad you feel the new home management has led to improvements - that is exactly what we want to hear. While we are still having to utilise agency due to the ongoing national care staffing crisis, we are actively recruiting as we aim to have permanent staff in place as soon as possible. We are so pleased that you feel mum gets the care she deserves at Southwell Court, for that is what we aim to deliver.