Thank you for your review. This experience does not represent the standards of care that the home is known for. Please rest assured a full investigation will be carried out. The home has always enjoyed a fantastic reputation for the quality of care provided and we will ensure that we will identify and resolve any failings that may have occurred.<br><br>Our management team have already contacted you regarding this matter. Once again I would like to apologise that the standards provided did not meet the level of care we are known for.