Thank you for taking the time to review St Giles Care Home. I would like to apologise that the level of communication from St Giles was not up to our usual standard. I shall take this on board to ensure that family members receive a better level of communication moving forward. We are sorry that due to Covid restrictions, the normal process of family personalisation of rooms could not be adhered to. I would like to wish your loved one all the best for the future.