Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your husband’s experience at the home was not as it should be. We continually review the ways our team support our residents and we have taken your comments onboard. Staffing levels are based on the dependency needs of our residents and these are monitored regularly. The home has a robust recruitment plan, and we will continue to recruit as we have done throughout the pandemic. Some staff have retired whilst others have sought alternative careers and these roles have been filled accordingly. The Home Manager operates an open-door policy and all relatives, residents and staff are welcome to discuss any concerns they may have so that they can be resolved appropriately.