Thank you for your review. Our Laundry Team at Victoria House are fairly new in post, however, are now settling into their new roles.  Hopefully, you will be able to see some positive changes moving forward.  We do try to ensure that staff are familiar with all Residents, we do this by rotating staff every few weeks on average so that staff and Residents get to know one another.  It also helps to ensure that staff are able to deliver the kindest, person-centred care to all Residents.  We would like to invite you to book a one to one meeting with the Home Manager to discuss any concerns you may have as we really value the feedback so we are able to see where we can improve the service we provide.