Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate you recognising the hard work our care staff undertake each day; we value them immensely.  The pay our staff receive is currently under review and a new pay and reward scheme is soon to be implemented. I am very sorry you were not completely satisfied with some aspects of the service we offered. I would have been more than happy to discuss any concerns with your Mother and you at the time to seek to resolve them.