We appreciate you taking the time to share your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We have discussed this in further detail with you and carried out a full review of the points raised. Please rest assured that we have a full complement of staff and are continually training new staff to ensure the future of care. We have plentiful stocks of linen, a 5-star kitchen rating and are able to cater for a wide range of dietary requirements. Our highly qualified clinical lead and nurses follow the protocol laid down in medical instructions and this is our absolute top priority. We apologise that we have been unable to meet the request to return to the home but the suite has been required by the Local Authority to assist with the hospital winter pressures.