Thank you so much for your feedback Christopher, we really do value your opinion, and it is important for us to take on board any learning and improvements we can to ensure the service we provide is to the highest standard. <br>Our servers (Bain Marie) are stainless steel and we appreciate that lifting and closing of the lids can make a noise. We most certainly will look at how we use our equipment and discuss with the team how we can improve the use of the Bain Marie so it does not exceed any reasonable noise level. <br>I am so sorry that it caused you upset as that is the last thing we would want and we really enjoyed you staying with us whilst you recovered from your injury. Kind Regards.  Michelle Sides