I am so sorry to hear your feedback about the loss of your Mother’s glasses whilst she was in our care.  You are absolutely right it is so important for all of our residents to be able to wear their glasses to feel orientated, I will look into the situation.  I hope you were happy with all other aspects of our care as we have a dedicated and lovely team caring for our residents in Memory Lane, we aim to support all new residents to settle in as we appreciate a respite stay is a new environment for them.