Thank you, Angela, for your comments about Kingfisher House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. Since your review, our home administrator has been in touch to explain our video call and visiting procedure, so we hope that this has made things easier. However, please reach out to us directly if you need further assistance. All our units have been provided with their own mobile phones and this enables relatives to contact units directly at all times. We have sent an email to all next of kin advising them of these mobile numbers; but again, please reach out if you need further clarification. Thank you again.