At HC-One we strive to deliver the highest quality of care to our Residents and can only apologise that on this occasion it would appear that care fell below our expectations. Unfortunately due to the ongoing pandemic, we have to follow Scottish Government guidelines and all new admissions to the care home have to isolate for 14 days with their door closed but with regular checks from staff to ensure their wellbeing.  Staff sought appropriate medical advice following a deterioration in your Mother’s condition and ensured that she was transferred to hospital for further treatment.