Thank you for your feedback and importantly the positive feedback about our carers and the food. Having reviewed the information and investigated the matter, we have found that the matter with regards to the lost properties could be as a result of Residents wandering into rooms and possibly taking other belongings including books, photo albums and clothes. This tends to happen due to the mix of Residents we have and the different diagnoses. My staff at Tower Bridge work extremely hard to ensure that the personal belongings of Residents are kept safe, and we are really sorry that on these occasions we have some failings.  We appreciate your feedback and will ensure we improve on this.  Thank you for your observations about Residents stimulations,  we have regular activities taking place within the home, individual and group activity sessions, as well as outings. Some of these are limited due to the current climate with the pandemic.  Some Residents make the choice of sitting together whilst supervised by our care staff. We will make sure that your feedback is discussed within our team and that they learn and improve from this. <br>We are sorry to learn that you will be moving your Mother, and hoped we could have resolved this for her. We wish her the very best.