We really appreciate your feedback and understand your concerns. With regards to the staff members badges, they have been issued with these and we do remind them to wear these regularly. Following your feedback, we will also endeavour to provide agency staff members with badges on their shifts. Your comments will be passed onto the kitchen regarding the food, residents are more than welcome to change any options or request additional/replacement items. We do also have fruit, snacks and drinks available in the lounges for residents to help themselves to. We are pleased that you found the staff kind and friendly, they would have been more than happy to help with any issues that may have arisen during your stay. We do hope on your next respite stay with us, that you do let us know how we can make your stay more comfortable. As always, Dawn, George and Myself are happy to help with supporting your stay. I will be in touch with you directly to discuss your feedback.