Whilst I’m so saddened to read your review, I’d like to thank you for taking the time to write it. We welcome all feedback as it enables us to continually improve the care and support provided to our treasured residents and their loved ones. We understand placing a loved one in a care home can be a stressful and emotional time and I hope the additional information and detail about your mum’s time here, that you have received from us during our previous communications, has offered comfort and reassurance to you and your family.