We are always sad if anyone does not think our service is good. It is particularly difficult in this case as the wife of the resident and next of kin provided excellent feedback. Regarding the comment of being overpriced, all our costs are transparent and we know them to be cheaper than other operators providing the same services. It is difficult to recognise the comments that our services are overpriced and not transparent.<br>We are aware that the writer of this review complained to the Care Quality Commission, safeguarding and even the Social Care Ombudsman, at every stage, the complaints were fully investigated and rejected.<br>All staff receive training and CQC, who are our governing body and inspected in August 2021, commented "People and their relatives told us staff had the right skills and knowledge to do their job. Comments <br>included, "They know what they're doing" and "The quality of care is very good. I trust them to provide the <br>right care."<br>We note that the box was ticked 'very poor in relation to the rooms. The resident owned the property and was totally at liberty to furbish the rooms at their discretion.<br>As stated, at the outset we are genuinely sorry when people do not feel satisfied. From personal experience, we understand how difficult it is to lose a parent during the pandemic and we hope that time will heal.