Thank you for taking the time to provide feedback of your experience of Whitehills Care Home. Unfortunately the current staffing crisis in Health and Social Care is impacting on the availability of care packages within the locality to enable individuals to return home safely from hospital, whilst Whitehills has no influence in this area we are aware of the challenges faced by the HSCP and hospital SW often have no option but to utilise care homes as interim care facilities.  We appreciate the subsequent uncertainty and frustration this brings to those waiting for care in the community and we understand that the resulting anxiety and low mood can become a concern. I am pleased to hear that your mother’s pain is being managed effectively using regular analgesia following her surgery, however I am disappointed that some areas of your mother’s care and support have not met your expectation, I hope that moving forward we can work with you and your mother to review these areas of concern.