Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear you are happy with the care you receive. We too are pleased a new permanent Manager started with us on 29 November; it has indeed taken some time to recruit a manager during these unprecedented times. Following a recruitment drive, we have also been able to recruit other home staff. We had a recent visit from a clinical support specialist to review our staffing levels, and we can confirm that we do have adequate staffing levels in place.