Maintenance staff was off sick due to COVID-19 and was unable to complete all refurbishing work. However, the placement team were informed about the nature of the room and due to the urgency to move the client out of the hospice admission was agreed. Once another room became available the client was moved. If the family were unhappy with the choice of placement, they had the option to move the client into another care home. However, they created an unpleasant atmosphere for our staff on each visit. On one occasion, CJ made an unacceptable comment stating that our employees are all foreign and can’t speak proper English. As an employer, we have an equal opportunity policy and this was communicated to the family and was followed by an apology by C.J. The client's family chooses to visit outside my office hour which are after 6pm and weekends.