Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments about your experience at Richmond House. We are pleased you found the staff to be supportive and obliging. We are very fortunate to have a great team at the home and we will ensure we share your feedback with them. Regarding staff not being aware of your medical condition, you are correct that this was not recorded in the assessment the home received. Following subsequent receipt of this information, colleagues confirmed the diagnosis with your GP and your records were updated to reflect it. Again, thank you for your kind comments.