Firstly, thank you so much for taking the time to leave a review for our home – we find all feedback really valuable and use it to continually improve the care and support we provide. I am however saddened to read parts of your review as we are dedicated to caring for our residents and not only meeting but exceeding people’s expectations. I know we’ve spoken recently about your thoughts and I hope, with the measures we have put in place, you now feel differently and believe your mum is once again receiving the loving, dedicated care she deserves. Please don’t hesitate to come and speak to me in the future again if you have any questions or concerns.