Thank you for your feedback however, we are saddened at the comments made.  We understand that putting a loved one into care can be a difficult decision, but we try and support relatives and their loved ones the best we can as we understand the first few days and weeks can be upsetting.  However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. Please continue to use the visitor booking line as it does work really well for keeping in touch with loved ones.  Thank you once again for sharing your comments.